It's a long story, but it ends up like this.
I ordered my father a very expensive ham for Thanksgiving. He went through radiation treatments recently and is not eating the best in the world. When your Daddy asks for a special something to eat, you move heaven and earth to do it, right? Besides, I have to be the favorite daughter sometimes!
When it arrived, it was so salty we couldn't eat it. I have tried twice now to get some kind of resolution. The first attempt ended up in an offer from the customer service representative for 10-percent off my NEXT order. Today was the winner, though. The customer service rep accidentally sent me an email meant for a co-worker. The implication was that I was trying to wrangle another ham from them for free. Let me assure you; as expensive as the first one was, I should have a replacement hand delivered by the company CEO.
I was not pleased and let her know that. And that I would write the CEO and copy the email to him. The response was an apology that she would never send such an email to a customer. There was no resolution.
In the meantime, I want to sit down and cry.
So, kids, is it just me or has customer service gone to the dogs? Could this be one of the reasons that the American economy has tanked? What do you think?
